There are thousands of moments throughout the vehicle development and marketing lifecycle. From innovation and product development to pricing, path to purchase and customer experience. In an industry facing unprecedented change – from connectivity, autonomous driving, sharing and electric mobility – discovering the moments that have the power to influence choice, deepen loyalty and drive sales, is critical. We’re here to bring simplicity and clarity to every stage of the journey, making every moment count.

Kantar TNS Report / Connected Cars

Branded Experience

We live in the age of experience, and the three pillars of a unique branded experience are being consistent, brand-aligned and memorable. Emotion is its core. We help you measure and manage what is in your customer’s hearts underpinned by sound use of data analytics.

Brand Guidance

Knowing how, when and where to activate your brand has never been more important, more urgent or more possible in today’s technology and data-driven world. Our brand guidance systems provide the actionable insights you need for your business. We intelligently integrate validated survey measures with social, search, sales, media, behavioural data and more, complemented by on-demand, deep-dive modules to drive brand growth with agile intelligence.

Kantar Millward Brown Report / BrandZ™ Top 40 Most Valuable Australian Brands

Kantar Millward Brown Report / How Disruption Can Fuel Brand Growth

Data Analytics

Business success depends on knowledge and understanding of your customer. In fact, in the age of experience, every connection competes with the best experience your customer has ever had. Big data and data analytics and data analytics are the key to driving growth for your brand.

Diversity and Inclusion

Brands need to know where they sit on the issue of gender equality. If they don’t, problems can arise when they communicate and engage with consumers in a way that doesn’t align with peoples’ core values regarding gender and the impact can be dissatisfaction and reduced usage. If the disconnect becomes too strong, consumers defect, resulting in reduced market share for offending brands. While the problematic touchpoints will be different for every brand, a solution is ‘designing to the edges’ – a concept from design thinking where inspiration is derived from the needs of each gender to make things better for everyone.

Financial Services

Australia’s finance industry is amid its biggest shake-up since the GFC, while increasing job insecurity, costs of living, divorce rates, gender pay gap and super disparity add pressure to financial decisions. More than ever it’s a commercial and social imperative to support customers with the right financial services products and communications. Our customised solutions integrate brand planning and market analysis with in-depth insight to optimise the customer experience to deliver business growth. We identify the best opportunities for technology-led innovation and brand performance solutions for protecting and growing share.


With a unique range of customised solutions that cover every aspect of the product and customer lifecycle, we integrate qualitative and quantitative approaches with mobile and social data, innovative retail and shopper studies, and a powerful incremental view of new product potential. From brand strategies through to innovation and product development, advertising evaluation to mapping the purchase journey and increasing shopper spend, Kantar provides brands, manufacturers and retailers with a powerful, actionable plan for growth.

To grow, brands must innovate to deliver new and relevant experiences that add value to people’s lives. From identifying the crucial moments of opportunity and where to play, to when and how to deliver the ultimate experience; we apply the latest thinking in behavioural economics and cognitive science, and use technology like virtual reality, wearable cameras and video to get closer to the moments that matter. We guide and inspire you through all your innovation challenges.

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Media & Digital

With comprehensive media and digital solutions for enhanced measurement and increased media effectiveness, we help clients grow great brands. Our solutions help advertisers, agencies, and publishers understand connected consumers, plan and optimise media investments, and increase total brand performance.

Kantar Report / Getting Media Right 2018

Kantar Millward Brown Report / Ad Reaction: The Art of Integration


The use of consumer neuroscience in marketing measures the deep subconscious in the areas of advertising, packaging, product and shopper solutions. Utilising various techniques related to neuroscience including facial coding and intuitive associations, we can help clients measure emotions on a moment-by-moment basis and understand what someone’s instinctive reactions to a brand and advertising are.


Australian consumers live in a deeply connected world with digital and analogue media interconnected through all activities, from connecting with friends to deciding what to buy. Kantar TNS Connected Life is the cornerstone for understanding the opportunities as consumers revel in fragmented media. And it is not just about the technology – it’s about matching the technology to the business problem we are solving. From fake news to connected devices, chatbots and more, technology is shaping society, and we unlock the insights as to how can brands build and maintain trust in this rapidly evolving world?

Kantar TNS Report / Connected Life


Connectivity has changed our lives fundamentally in a relatively short period of time. More than half of Australians object to their activities being monitored by a connected device – even if it makes their lives easier. We’re also more sceptical than the rest of the world when it comes to recognising the benefits of new technologies – we’re more skewed to see the risks – and we’re concerned about the amount of personal data that companies know about us. We will provide expert insights into how to understand what your customers expect from your service, in which moments, and on which channels.

Travel & Tourism

Australians love to travel and holidays are a non-negotiable in their lives, with re-connection remaining central to their holiday experiences. As experts in the the travel, leisure and tourism sectors, we support our clients with a wide range of solutions and insights derived from surveys of visitors to destinations and attractions, evaluation of marketing and policy initiatives, economic assessment of major events, monitoring participation levels and assessing the levels of current and potential demand for destinations.

Kantar TNS Report / Domesticate 2018

No other group is as important or talked about as women today – in society, in the workplace and as customers. Australian women are particularly significant in terms of presence, professionalism and positions, while women are living longer with more female business leaders at the helm. The customer experience, brand and communications, insights and strategy and a customer-centric culture must all entwine for businesses wanting to better engage with Australian females.

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